Return & Exchange Policy

1. Shubham’s products are non-returnable due to hygiene / health and personal care / wellness / consumable nature of the product.
2. Risk of loss and the title for such items pass to the customer, when the goods are delivered to the carrier. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address, etc) any extra cost incurred by the company for re-delivery shall be claimed from the Customer placing the order. No request for cancellation of orders once duly placed on the site, shall be entertained.
3. If the recipient is not available at the designated address, the courier shall make reasonable effort to deliver the goods at the designated address, however, if he fails to locate the delivery then goods shall be re-delivered at the delivery cost of the customer..
4. In order to provide good service and timely delivery of goods, please provide us your correct Pin-Code and Phone number. If you want to change the shipping address you have specified on placing the order, you can send us an e-mail and the company will accommodate the changes only if the goods have not been dispatched from our warehouse.
5. In case you would like a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to customercare@shubhamhomeopathy.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
6. Kindly take a picture and video of the damaged/tampered side of the product or package.
7. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
8. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:• Damaged or broken bottles/pack.
• Wrong product delivery.
• Expired product delivery.
9. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packaging for successful pick-up and return.
10. Returns will not be accepted if:
• The product is damaged.
• It is without an invoice.
• It is with tampered batch number and price
• It is without its original packaging.
11. Please do not use the item you have raised a complaint about.
12. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
13. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
i. Failure to provide adequate information about the case.
ii. Failure to provide snapshots of the Invoice, packet and box (if any).
14. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

Customer Testimonials

Sanjeev OberoiSanjeev Oberoi
10:13 13 Sep 24
Asish RayAsish Ray
13:26 22 Apr 24
A very good Doctor
HETALL VIPUL MEHTAHETALL VIPUL MEHTA
02:18 20 Feb 24
lokendrasinh rathodlokendrasinh rathod
17:00 13 Feb 24
Gopal RathodGopal Rathod
16:41 13 Feb 24
Saurabh GargSaurabh Garg
17:09 06 Dec 23
I was suffering from urticaria and taking allopathy Medinex for about 2 to 2.5 years but there was not benefits as rashes appears occasionally but I came to know about Dr. Hetal Patel and started medicine and I got relieve in about 15 days and good thing is rashes not appears again however I have continues treatment for 3 to 4 month. So I can say he is best doctor and even I have shifted to other state but even he doesn’t s kind enough to guide me and provide medicine though courier.
Vaneeta ShuklaVaneeta Shukla
05:10 04 Nov 23
Dr.Patel is an excellent doctor with humanitarian approach. I know him from past 12 years and very happy with his accurate diagnosis and effective treatment each time to me and my family members. Highly recommended
SWASTI 7133SWASTI 7133
13:01 11 Mar 23
I am from Varanasi. My name is Kirti age 43 , I was patient of profound hearing loss in right ear. I am taking treatment in Shubham homeo clinic in Prayagraj. Hearing recovered about 70-80% within 2 months treatment. I am thankful to Shubham homeo clinic Prayagraj.
Vidya NairVidya Nair
16:58 15 Jul 22
Dr. Hetal Patel has been treating me, my daughter, my husband and my mother for various ailments. He is the best doctor i have known and he addresses all our queries very patiently. His diagnosis is perfect and treatment is such that the disease is totally cured. He is very understanding and is always available on phone. To us he is the best family doctor.
Sangita RavalSangita Raval
11:24 13 Jul 22
I have been with Dr. Hetal Shah for last more then 10years.He relates well to us and takes time to listen and takes appropriate action on the symptoms. He is good at building trust with us.Fantastic doctor.
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